Offline Forms - How form submission without an internet connection works

Last Updated: Jan 10, 2019 03:06PM CET
Forms created on Formplus can be filled offline (without an internet connection). This comes by default and is available on all plans, you do not need to enable any option or install any application to make this work. Formplus forms automatically detect when there is no network connectivity and allows the forms to be submitted offline.

The major thing to note if you want your form(s) to be submitted offline, is that this feature is not currently compatible with all browsers, support for other browsers may come in the future. This feature is best used on the latest version of the Chrome browser.

As at the time this article was last updated, the offline form submission functionality is currently only supported by the browsers/devices listed below:
  • Chrome desktop (Mac/OSX inclusive)
  • Firefox desktop (Mac/OSX inclusive)
  • Chrome mobile (Android)
  • Firefox mobile (Android)
  • Samsung internet.
Other browsers asides from the ones listed above may not work for offline form submission as expected. Particularly,  it should be noted that Safari and iOS devices (iPhones and iPads) are not currently supported for offline form submissions

This means to use the offline functionality on a form, you will need to ensure all respondents have any of the compatible browsers listed above on their devices. When in doubt, you can request they download the latest version of Chrome on their device.

Best Practices:

  • The form has to be fully loaded on the device in a place with a good internet connection at least once before the form can be accessed offline. Afterwards, the form can always be reloaded, filled and submitted even without an internet connection.
  • For easier access or if the form will be frequently used, you can consider adding the form to the home screen on your device. That way, it is listed amongst your device apps.
  • Offline responses are best synced with a WiFi connection and may take some time before all responses are finally updated to the response spreadsheet.
  • When a form is submitted without an internet connection on other browsers, the submission is stored on the respondent's device. The respondents are then required to reload the form when they come back online to allow for manual syncing of the submission.